Amazon
Verified PurchasePendingPackage never delivered but marked delivered
Complaint Details
I ordered a high-value electronics package worth $450 from Amazon on March 10th. The tracking showed "Delivered" but I never received the package. I was home all day and have a Ring doorbell camera - no delivery driver ever came. I've contacted Amazon support 4 times: - First call: They said to wait 48 hours - Second call: They opened an investigation - Third call: Investigation closed with no resolution - Fourth call: They said the driver confirmed delivery I have video evidence showing no delivery was made. Amazon refuses to refund or resend the item. This is unacceptable for a Prime member of 8 years.
Desired Outcome
Full refund of $450 or replacement item shipped with signature required
Evidence & Attachments
6 items
Evidence & Attachments
Warranty_documentation.pdf
Official warranty terms showing coverage
Purchase_receipt.pdf
Original purchase receipt with transaction ID
Customer_service_chat.png
Screenshot of chat with customer support
Related Links
Remove This Complaint
Business OptionAs the business owner or representative, you can permanently remove this complaint from our platform.
Comments & Discussion (4)
Be respectful and constructive. Your comment helps others.
We apologize for the frustrating experience you've had with our customer service. We have escalated your case to our senior support team. A supervisor will contact you within 24 hours to arrange either a full refund or expedited replacement. We take full responsibility for the miscommunication and will be reviewing our internal processes.
I had an almost identical experience with them last year! It took me 6 weeks to get a refund. Keep all your documentation and consider filing a complaint with the Better Business Bureau if they don't resolve it soon.
Thanks for sharing! I'll definitely look into the BBB route if this doesn't get resolved this week.
Have you tried reaching out to them on Twitter/X? Companies often respond faster to public complaints on social media. Just make sure to stay professional.
This is a clear violation of consumer protection laws in most states. Under the UCC (Uniform Commercial Code), you're entitled to either repair, replacement, or refund when goods don't conform to the contract. Document everything and consider consulting with your state's consumer protection office.