How do I file a complaint?

Simply click "File a Complaint" on our homepage, fill out the form with details about your experience, and submit. Your complaint will be published and the company will be notified.

Is FileAComplaint free?

Yes, filing complaints is completely free for consumers. We also offer premium business plans for companies to manage their reputation.

What is the success rate?

Our platform has an 89% resolution rate, with over 2.5 million complaints resolved successfully.

Can I file a state consumer complaint?

Yes, we work with state consumer protection offices across all 50 states including Nevada Consumer Affairs, California DCA, Texas Attorney General, and more. You can file complaints directly or through our platform.

What states have consumer protection offices?

All 50 US states have consumer protection offices. Popular ones include Nevada Consumer Affairs (consumeraffairs.nv.gov), California Consumer Affairs, Texas Consumer Protection, Florida Consumer Services, and New York Consumer Protection.

Southwest Airlines

Verified BusinessUsually Responds

Travel & Airlines

2.7(2,987 reviews)

Active 10 minutes ago

Southwest Airlines Co. is a major American airline headquartered in Dallas, Texas, and is the world's largest low-cost carrier.

Website support@southwest.com1-800-435-9792Dallas, Texas, USAFounded 196766K+ employees

Total Complaints

2,234

+11 this week

Resolution Rate

55%

Avg Response

2-4 days

~72h average

Response Rate

72%

Rating

2.7

2,987 reviews

Hot Score

Trending now

Complaint Status

Resolved

1,229

In Progress

462

Pending

543

Monthly Complaint Trend

Complaints filed vs resolved over the past year

Geographic Distribution

Complaints by location

Had a bad experience with Southwest Airlines?

File a complaint and help other consumers make informed decisions.